농촌지역주민의 행정서비스 만족도 연구

• 영문명: A Study on Rural Citizen Satisfaction for Local Public Service
• 발행기관: 한국농촌지도학회
• 저자명: 김정태(Jung Tae Kim) 정지웅(Ji Woong Cheong)
• 간행물 정보: 『농촌지도와 개발』9권 2호, 215~231쪽, 전체 17쪽
• 주제분류: 농수해양 > 기타농수해양
• 파일형태: PDF
• 발행일자: 2002.12.30

영문 초록

The objectives of this study were (1) to measure the level of satisfaction on rural for local public service. (2) and analyse variables related to the public service. Reviewing the literature and related studies for theoretical framework, Six criteria characterize public service: (1) responsiveness, (2) convenience, (3) speed, (4) correctness, (5) pleasantness, (6) equality, which are reflected in the instrument of this study. By the results of analysis, two dimensions(convenience, responsiveness) and total satisfaction are related to their residential lengths of the same rural area. For the total public service satisfaction gender, age, educational level, income level, occupation, and residential years explained in 13.3%. For the convenience dimension their variables accounted for 22.4%. For responsiveness dimension their variables interpreted in 23.2%. For speed and correctness dimension their variables explained in 21.6%. For pleasantness dimension their variables accounted for local public services in 15.3%. For equality dimension their variables explained in 16.2%.

목차

Summary

Ⅰ. 서론

Ⅱ. 행정환경의 변화와 행정서비스의 개혁

Ⅲ. 조사도구 및 연구절차

Ⅳ. 연구결과

Ⅴ. 결론

Ⅵ. 참고문헌

키워드

Satisfaction Rural services Public services