A Study on Conflict Management in Contracting-out in Public Services

• 영문명: A Study on Conflict Management in Contracting-out in Public Services
• 발행기관: 위기관리 이론과 실천
• 저자명: 현승효(Seung Hyo Hyeon) 김다영(Da Young Kim) 이민규(Min Kyu Lee)
• 간행물 정보: 『JSCM(Journal of Safety and Crisis Management)』Vol.14 No.1, 54~68쪽, 전체 15쪽
• 주제분류: 사회과학 > 행정학
• 파일형태: PDF
• 발행일자: 2024.01.30

영문 초록

This research explores the dynamics of outsourced labor while specifically analyzing personnel expense proportions in various business categories. Utilizing a Quadrant Framework, businesses are classified based on expertise and autonomy, thereby providing a comprehensive overview. Type I businesses encompass daycare centers with distinct revenue structures regulated by the “Early Childhood Education and Care Act.” Type II businesses include General Meal Service and General Transportation, which operate autonomously without budget support. Type III businesses, which comprise Social Welfare, Call Centers, and others, typically receive budget support and range in expertise from low to moderate. Lastly, Type IV businesses include Education, Health Care, and Technology, and they receive budget support while having moderate to high expertise requirements. However, it is difficult to draw definitive conclusions due to the issues involved in precise segmentation of expertise and the division of “budget-supported to autonomous”. The results of this analysis are expected to aid stakeholders in resource allocation strategies, ultimately allowing those within diverse business classifications to optimize their workforce management.

목차

Introduction

Purpose of the Research

Theoretical Review

Criteria and Types of Matters Subject to Private Outsourcing

Theoretical Discussions on Private Outsourcing

Types of Analyzed Projects by Classification(Quadrant Differentiation)

Short Conclusion

Personnel Expense Proportion Analysis by Classification

Discussion

Conclusion

Acknowledgement

References

키워드

outsourced labor personnel expense proportion quadrant framework business classification budget-supported models