사회서비스의 주관적 성과에 관한 이용자와 제공자의 인식 비교 연구

• 영문명: A Comparative Study on Perspectives of Users and Providers on Subjective Outcomes of Social Services – Focusing on Investment Programs of Community Social Services in Daegu Metropolitan City –
• 발행기관: 한국비교정부학회
• 저자명: 안지민(Ji-Min An)
• 간행물 정보: 『한국비교정부학보』제18권 제3호, 239~260쪽, 전체 22쪽
• 주제분류: 사회과학 > 행정학
• 파일형태: PDF
• 발행일자: 2014.12.30

영문 초록

This study is based on the coorientation model, which claims that the effects of social services can be maximized when the discrepancies between users’ and providers’ perspectives are fully understood in the process of reflecting social service users’ subjective outcome ratings in social service policy as performance information. Based on the model, this study examines if there are discrepancies between social service users’ and providers’ perspectives on the subjective outcomes of social services; the study includes a comparison analysis on factors that influence the subjective service outcomes as perceived by users and providers. The results indicate discrepancies between service users and service providers at the level of evaluating the subjective service outcomes. Similarly, a high degree of discrepancies was also demonstrated in the influence of attribute-level satisfaction on overall satisfaction. Such differences between users’ and providers’ perspectives on subjective service outcomes should be understood so that they can be efficiently reflected in policy-making, and systematic evaluation should be conducted with a focus on performance management rather than achievement assessment.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 분석 결과

Ⅴ. 요약 및 결론

참고문헌

키워드

사회서비스 주관적 성과 지역사회서비스투자사업 상호지향성모델 성과관리 Social Service Subjective Outcomes Investment Programs of Community Social Services Coorientation Model Performance Management