네일숍 종사자의 조직 서비스지향성과 직장생활의 질(QWL) 및 조직유효성 간의 인과관계

• 영문명: Relationship Between Organizational Service Orientation, Quality of Life and Organizational Effectiveness in Nail Salon Workers
• 발행기관: 한국인체미용예술학회
• 저자명: 문예진(Ye-Jin,Moon) 나윤영(Yun-Young,Na)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제23권 제2호, 187~200쪽, 전체 14쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2022.06.20

영문 초록

This study attempted to investigate the influence of organizational service orientation on the quality of working life(QWL) and organizational effectiveness among nail salon laborers and analyze a causality among variables. The above results confirmed positive causality among organizational service orientation, QWL, and organizational effectiveness. Specifically, ‘service leadership,’ ‘service system’ and ‘service encounter’ were core factors affecting QWL. In addition, ‘management of human resources’ revealed an influence on QWL. All organizational service orientation factors (service leadership, management of human resources, service system, service encounter) affected ‘organizational effectiveness.’ Furthermore, all QWL factors (managerial factor, organizational factor, personal factor) were core factors affecting ‘organizational effectiveness.’ Hence, it appears that the development of a new internal system to stay competitive by analyzing employees’ personalities and utility under the current situations of an increase in the number of nail salons would be beneficial.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 분석결과

Ⅴ. 결론 및 제언

참고문헌

키워드

네일숍 조직 서비스지향성 직장생활의 질 조직유효성 Nail Salon Organizational Service Orientation Quality of Working Life Organizational Effectiveness