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학술논문

편의점 가맹본부와 가맹점주의 갈등형성요인이 갈등 해결성향과 관계성과에 미치는 영향

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영문명
The Effect on Conflict Resolution Type and Relationship Performance by Conflict Formation Factors between Convenience Store Franchise Headquarters and Franchise Stores
발행기관
한국중재학회
저자명
이재학(Jae-Hak Lee)
간행물 정보
『중재연구』 제27권 제1호, 161~182쪽, 전체 22쪽
주제분류
사회과학 > 무역학
파일형태
PDF
발행일자
2017.03.30
5,440

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국문 초록

영문 초록

The purpose of this study is to investigate the factors of conflict formation, conflict resolution type, and relationship performance between convenience store franchise headquarters and franchise stores operated by the franchise system located in the metropolitan area. The conclusion could be summarized as follows. First, according to factor analysis based on the previous research, the factor of conflict between convenience store headquarters and franchisee was tied to three factors such as goal disagreement, doctrinal discrepancy, and interdependence, whereas conflict resolution type was linked to three factors such as cooperation type, attack type, and avoidance type. Finally, the relationship performance is tied to three factors: financial performance, long-term cooperation, and non-financial performance. Second, as a result of Hypothesis 1, the interdependence was positively correlated when the cooperative type was the dependent variable. The target discrepancy was significantly positive(+) when the aggressive type was the dependent variable. The interdependence was significantly negative(-) when the avoidance type was the dependent variable. There also was a significantly positive(+) relationship in the target disagreement. Third, for Hypothesis 2, it is shown that target inconsistency is negative(-) for all cases where financial performance, long-term cooperation, and non-financial performance are dependent variables. Fourth, for Hypothesis 3, when the financial performance is the dependent variable, only the cooperative type shows a positive(+) relationship. On the other hand, when the long-term cooperation and the non-financial aptitude are the dependent variables, the cooperative type has a significant positive(+) relationship.

목차

Ⅰ. 서 론
Ⅱ. 이론적 배경 및 문헌연구
Ⅲ. 연구모형 및 가설의 설정
Ⅳ. 분석결과
Ⅴ. 결 론

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APA

이재학(Jae-Hak Lee). (2017).편의점 가맹본부와 가맹점주의 갈등형성요인이 갈등 해결성향과 관계성과에 미치는 영향. 중재연구, 27 (1), 161-182

MLA

이재학(Jae-Hak Lee). "편의점 가맹본부와 가맹점주의 갈등형성요인이 갈등 해결성향과 관계성과에 미치는 영향." 중재연구, 27.1(2017): 161-182

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