항만물류 서비스 품질 분석을 위한 DMQFD 모형의 개발

• 영문명: Development of DMQFD Model for Analysis of Port Logistics Service Quality
• 발행기관: 한국산업경영시스템학회
• 저자명: 송서일(Suh-Ill Song) 정혜진(Hey-Jin Jung) 이보근(Bo-Geun Lee)
• 간행물 정보: 『산업경영시스템학회지』제30권 제3호, 62~70쪽, 전체 9쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2007.09.30

영문 초록

  This study define the concepts of port logistics service by investigating various elements of port logistics service and grouping them in six attributes using a Data Mining technique. The QFD (Quality Function Deployment) technique is applied to measure the quality of port logistics service, and those results are analyzed. The DMQFD (Quality Function Deployment using Data Mining) model proposed in this study is a model for analyzing of port logistics service quality which is produced by combining those two stages. Using the DMQFD model, the requirements of customer could understand more correctly and systematically, and it could be an alternative tool to accomplish a customer satisfaction.

목차

1. 서론
2. 이론적 배경
3. DMQFD 모형의 개발
4. 결론
참고문헌

키워드

Data Mining QFD Port Logistics Service Quality HOQ